Avalon Recall Sheets & Technical Info

Your name
Your return shipping address
Your telephone number
Product model number
Product serial number (Located on rear of chassis)
Date purchased
Dealer name
Description of problem or service needed

1. Please FAX the above information to: 949-492-4284
Avalon will return call/FAX an RA number and the factory shipping address. If you are outside the US please contact your local dealer or an Avalon International Service Center (see below).

2. Pack your unit carefully. Use your original packing if possible. If you do not have the original packaging, make sure your unit has adequate protection. Packing peanuts and newspaper are not adequate protection. Tight thick bubble wrap and foam is best if you do not have the original packing.

3. Please include a written description of why you are returning your Avalon to the Factory. With a description of what repairs your unit requires

4. WRITE YOUR RA NUMBER ON OUTSIDE OF CARTON.
Packages without an RA number will be refused.

5. Avalon service time (USA) is approximately three to five days. Feel free to call on the status of your unit.

6. Avalon will pay the return freight and insurance via UPS ground. Customer is responsible for paying shipping and insurance to Avalon. If you want your unit shipped faster you will need to provide your shipping account number such as FedEx or UPS. Note please retain your tracking number for reference.

Service and Repair (International)

Germany PMS Tel: +49 (0) 571-646-000 Fax: +49 (0) 571-646-0010	UK Myring Wiring Tel: +44-7850-866-396 Fax: +44-116-271-8362
France Funky Junk Tel: +33 (0)1-47-93-08-88 Fax: +33 (0)1-47-93-12-84	EURO AVALON Munich, Germany Tel: 49-89-818-86-949 Fax: 49-89-818-93-485

Technical Questions

For fastest response to technical questions, please send your fax with the above information to: 949-492-4284